Refund Policy

Our refund philosophy

If our work doesn't deliver value to you, we'd rather refund you than keep your money. Bad outcomes hurt our reputation more than they help our revenue. The policies below are how we apply that principle.

The Audit ($97) — full refund within 7 days

If the audit doesn't tell you anything useful about your practice, reply to the delivery email within 7 days of receiving the report and we'll refund the full $97. No questions, no forms, no "let us address your concerns" calls.

What qualifies as "not useful":

• The report contained errors about your practice
• The competitor analysis named the wrong competitors
• The recommendations were generic and not specific to your situation
• You learned nothing you didn't already know
• You're already actively working with an SEO firm and the audit duplicates their work

What doesn't qualify:

• You disagree with our analysis (that's a different conversation — email us, we'll discuss)
• You haven't implemented the recommendations yet (we can't refund based on lack of execution)
• More than 7 days have passed since delivery

Audit + Basic Fix ($249) — partial refund based on completion

The $249 tier includes the audit plus implementation work. Refund eligibility depends on what's been completed:

• Before audit delivery (order placed but PDF not sent): 100% refund — $249 returned
• Audit delivered but no implementation started: $152 refund (we keep $97 for the audit, refund the implementation portion)
• Implementation started but not completed: Pro-rated based on work completed. We'll provide a written summary of what's been done.
• Implementation completed: No refund, but we'll address any specific issues with the work performed at no additional charge.

Local Dominance ($1,497/month) — month-by-month, no lock-ins

Our retainer has no minimum commitment. You can cancel at any time for any reason.

• Cancellation takes effect at the end of your current paid month — service continues until then
• No refunds for partial months already paid (we've already done the work for that month)
• No early cancellation fees, ever

If you're considering cancellation due to dissatisfaction with our work specifically, please email us first — we'd rather fix the issue than lose a client. But if you just want to leave, we make that easy too.

How to request a refund

For the $97 audit: Reply to the delivery email within 7 days with the words "refund please" — we process it within 24 hours.

For the $249 tier: Email hello@localgrowthinsights.com with subject line "Refund request — order #XXXXX" and we'll respond within 24 hours with the applicable refund amount.

For Local Dominance: Email us with "Cancel my retainer" — we confirm same-day and stop billing for the next cycle.

Refund processing

• Refunds go to the original payment method (the card or account used to purchase)
• Stripe processes refunds within 1 business day on our end
• Funds typically appear in your account within 5-10 business days, depending on your bank
• You'll receive an email confirmation when the refund is initiated

Edge cases

Disputed charges: If you initiate a chargeback through your bank without first contacting us, we'll provide the bank with our service delivery records, but we'd much rather resolve the issue directly. Contact us first; we resolve faster than chargebacks do.

Multi-practice orders: Refunds for multi-practice orders are handled on a per-practice basis using the standard policies above.

Founding Partner program: Founding Partners receive services at no charge, so no refund applies — but you can exit the program at any time.

Contact

For any refund questions: hello@localgrowthinsights.com